All orders are final sale and cannot be returned or exchanged. We do not offer refunds for lost or damaged orders during shipping and cannot be held liable for errors on behalf of parcel services. You can request additional insurance options upon checkout or by sending us a message through this site or you can send request to [email protected] (including your order number). While our policy is firm for obvious reasons, in the event of a mishap we will do everything we can to work with you on a case by case basis to make sure your experience with us is positive.